Shipping policy
*FREE SHIPPING all order
Our choice of carrier. Estimated transit time is stated during checkout. Delivery date is not guaranteed and is stated during checkout.
GUARANTEED DELIVERY DATES ON EXPRESS ORDERS
We guarantee transit times for Express shipping methods within the United States, except in cases where delays are due to weather, incorrect, or incomplete shipping addresses. If your order is not received by the stated delivery date, we will issue a refund on your shipping charge.
INTERNATIONAL SHIPPING
We currently ship to Canada, United Kingdom, Australia, New Zealand, Belgium, France, Germany, Ireland, Norway, Switzerland, Hong Kong, Japan and Puerto Rico. Transit time varies.
Shipping rates can be seen displayed during checkout or on your cart page. International shipping rates do not include any customs or duty fees that your country may try to collect. These are not included because we are unable to correctly calculate them based off of uncontrollable factors. Delivery dates for all international shipments are only an estimate (based on our past experience), not guaranteed, since we are unable to know how long a country's customs is/will take to process a shipment.
ALL SHIPMENTS -IMPORTANT SHIPPING NOTICE
Please carefully check your shipping address for typos and missing apartment or suite numbers. Incorrect or incomplete addresses will cause a problem with delivery and may result in your order being sent back to us as undeliverable. Changes to the shipping address cannot be made by EnglishNeer at all once your order is with the USPS, and not without a $12 change of address fee with UPS and FedEx. You can register for personal tracking accounts through the shipping companies that will allow to change delivery options.
UNDELIVERABLE ORDERS
Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will sadly be processed as a return, minus the actual outbound and return shipping charges, if and when they are received back to our warehouse. Please see our Return Policy for details.
MISSING OR STOLEN PACKAGES
EnglishNeer is not responsible for stolen packages. Please do your best to select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer. We are unable to offer signature required options on our free shipping methods due to the additional cost required by the shipping companies. The customer assumes all liability for stolen packages verified delivered by the carrier with tracking information.
Our choice of carrier. Estimated transit time is stated during checkout. Delivery date is not guaranteed and is stated during checkout.
GUARANTEED DELIVERY DATES ON EXPRESS ORDERS
We guarantee transit times for Express shipping methods within the United States, except in cases where delays are due to weather, incorrect, or incomplete shipping addresses. If your order is not received by the stated delivery date, we will issue a refund on your shipping charge.
INTERNATIONAL SHIPPING
We currently ship to Canada, United Kingdom, Australia, New Zealand, Belgium, France, Germany, Ireland, Norway, Switzerland, Hong Kong, Japan and Puerto Rico. Transit time varies.
Shipping rates can be seen displayed during checkout or on your cart page. International shipping rates do not include any customs or duty fees that your country may try to collect. These are not included because we are unable to correctly calculate them based off of uncontrollable factors. Delivery dates for all international shipments are only an estimate (based on our past experience), not guaranteed, since we are unable to know how long a country's customs is/will take to process a shipment.
ALL SHIPMENTS -IMPORTANT SHIPPING NOTICE
Please carefully check your shipping address for typos and missing apartment or suite numbers. Incorrect or incomplete addresses will cause a problem with delivery and may result in your order being sent back to us as undeliverable. Changes to the shipping address cannot be made by EnglishNeer at all once your order is with the USPS, and not without a $12 change of address fee with UPS and FedEx. You can register for personal tracking accounts through the shipping companies that will allow to change delivery options.
UNDELIVERABLE ORDERS
Any orders received back to our warehouse as undeliverable, for any reason such as incorrect addresses, or not responding to notices left by carriers, will sadly be processed as a return, minus the actual outbound and return shipping charges, if and when they are received back to our warehouse. Please see our Return Policy for details.
MISSING OR STOLEN PACKAGES
EnglishNeer is not responsible for stolen packages. Please do your best to select a shipping address that will have someone home to accept the delivery, or have your order shipped to your office. Packages are generally not shipped requiring a signature for delivery, unless requested by the customer. We are unable to offer signature required options on our free shipping methods due to the additional cost required by the shipping companies. The customer assumes all liability for stolen packages verified delivered by the carrier with tracking information.